Return Merchandise Authorization (RMA)
Please review our return policy.
Relax Brands, LLC strives tirelessly to satisfy our customers. Unless otherwise specified, all purchases through our website may be exchanged or refunded within thirty (30) days from the original purchase date when accompanied by a Return Merchandise Authorization (RMA). Please complete the form on this page to request an RMA.
All shipping costs for returns and/or exchanges are the customer’s responsibility, and must be shipped back to Relax Brands, LLC accompanied by an RMA letter. Returned and/or exchanged products may be subject to a restocking fee.
Exchanges may be permitted within thirty (30) days of purchase. Any item returned for a refund or exchange must be unopened, unused, unaltered in its original condition, in the original packaging with all warranty cards (if applicable), booklets, instructions, and/or tags intact.
- Returned products must be unopened and unused.
- All tags, stickers, and/or protective coverings must be intact.
- Products must not be altered, or tampered with in any way.
- Returns must be made by the original purchaser.
- All returns must be accompanied by a printed copy of an RMA.
Special orders of any kind are not eligible for returns or exchanges.